Contact Oshi Support

Our support team can help with account access, verification documents, deposits and withdrawals, bonus questions, personal limits, self-exclusion and adding a currency to your account.

Choose a support channel

Use live chat when you want to speak with the support team while you play. You can also write to [email protected] for general account and payment help.

Send questions about VIP matters to [email protected]. For a question, request or complaint about your personal information, contact the data protection officer at [email protected].

Reset your password

Select Log In, then Forgot Password. We will send an e-mail with a link that lets you create a new password. If you cannot complete the reset or cannot access your e-mail account, contact us through live chat or [email protected]. We will need to confirm your identity before resetting it for you.

Documents and account currencies

Verification documents can be uploaded from the Documents area in your personal profile. You can check their status in the same place. If a document review appears to be taking too long, ask support through live chat or e-mail.

To add a currency, sign in, open My Account, choose Add Currency and make your selection. Choose Select next to the currency you want to make active. Support can help if those controls do not work as expected.

Make a complaint

Contact our support team first through live chat or [email protected] and describe the account, payment, bonus, deposit, software or other issue. Include relevant supporting evidence and information, since this can speed up the process.

You may also file a complaint through the AskGamblers Casino Complaints Service.